The mortgage industry has been historically behind the ball when it comes to both meeting customer expectations and embracing rapid change, particularly when it comes to technology. As borrower needs... Read more »
In part 1, we looked at the history of redlining and how that propagated discrimination in the housing industry that persists to this day, with African-Americans disproportionately kept out of... Read more »
In his book, The Tipping Point, Malcom Gladwell examines how change happens incrementally, leading towards a ‘tipping point’ where all those little changes cascade into one big movement of change.... Read more »
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