As a lender, you knew the profitability of 2020 couldn’t last. But is your business prepared to weather today’s cooling market? Here are a few actionable steps that mortgage executives should follow to improve loan officer productivity and increase profitability.
It goes without saying that happy borrowers are profitable borrowers. In a tough market, though, customer satisfaction might not always feel like top priority. The value of customer satisfaction is… Read more »
The fallout from the Great Recession has had a lasting impact on the mortgage industry. The boomerang effect of the subprime mortgage crisis has seen lenders passing over less-than-perfect borrowers… Read more »
We all know the industry is in a state of margin compression, and will most likely continue to be for the foreseeable future. One of the most important levers… Read more »
You likely know who your most productive loan officers are—they’re your LOs who deliver the most volume. But do you actually know which loan officers are the most profitable?… Read more »